Institute Product Specialist

Reports to Institute Communities Manager

Word on Fire Catholic Ministries is a nonprofit global media apostolate that supports the work of Bishop Robert Barron and reaches millions of people to draw them into–or back to–the Catholic faith.

The Institute Product Specialist will manage the operation of the Word on Fire Institute’s  (WOFI) community platform (Circle) and key software. The Word on Fire Institute is a dynamic online community focused on forming Catholic evangelists.

Location: Rochester

Employment Type: Full-time

Responsibilities

• Onboard and assist users (i.e., new or current members, community leaders, guest speakers, talent etc.) in successful platform navigation, livestream access, or user experience
• Upload and download completed assets (e.g., community presentations, series videos, seminars, courses) from the Institute community platform
• Responsible for hosting media assets within the Institute community platform in alignment with Word on Fire Institute initiatives 
• Manage podcast distribution (Evangelization & Culture Show and Word on Fire Show) through cross-functional collaboration with interdepartmental teams via Monday.com 
• Oversee new or updated page development on Wordpress related to Word on Fire Institute initiatives  
• Liaise between Word on Fire Institute and engineering teams as well as Circle support staff to provide analysis of common user issues and propose technical solutions
• Coordinate with Circle and the WOFI engineering team to request bug fixes and communicate these fixes to members or leaders 
• Solicit, troubleshoot, and triage Circle bugs and errors users are experiencing
• Generate post-event surveys on Typeform, analyze results, and share important findings with pertinent stakeholders of the Word on Fire Institute
• Build automations for Word on Fire Communities that will increase engagement and inform our users of important information
• Provide technical support for large-scale workshops, seminars, and live events
• Educate Institute leaders on the use and operation of the Institute community platform and other related software necessary for the operation of the Institute platform

Requirements

• Bachelor’s degree in communications or  business administration, or a related field, or equivalent experience
• 2 years’ experience in a customer service or production specialist role
• Proficiency in Google Workspace 
• Excellent verbal, written, and interpersonal communication skills 
• Possesses high emotional intelligence
• Adept at assisting customers with technology-related issues and working with customer support
• Able to quickly master several software platforms including, but not limited to: Vimeo, Typeform, Zoom, Helpscout, Monday.com, VideoAsk, Slack, and Libsyn
• Able to gain proficiency in utilizing drag and drop page builders (e.g., WordPress) to build public-facing pages for the Institute 
• Willingness to train, learn, and gain facility over technological processes related to Circle, the Institute community platform
• Adept at problem solving, critical thinking, and finding solutions outside the box
• Ability to travel approximately 1-2 times annually
• Commitment to the mission of Word on Fire

Preferred Qualifications 

• Familiarity with the work of Bishop Robert Barron and Word on Fire
• Knowledge of the Catholic Church and its teachings

Compensation and Benefits

The estimated base pay range for this position is $58,000 to $70,000 annually. Word on Fire determines individual compensation on several factors, including but not limited to, experience, skills, alignment with the role’s responsibilities, and geographic location. This role may be eligible for annual merit increases based on individual performance. 

Word on Fire offers its team members a robust benefits package that includes:

• Work-from-home Wednesdays and up to 20 additional work-from-home days throughout the year
• Several 100% Word on Fire-paid insurance benefits: life, short-term disability, and long-term disability
• Other insurance benefits: medical, dental, vision, HSA, FSA, accident, critical illness, and hospital indemnity
• A retirement plan with a 3% target employer contribution
• Generous paid time off and paid holidays
• Paid parental leaves at 100% of base salary
• Access to Word on Fire’s incredible wealth of content and resources and more!

Word on Fire is founded upon and intent on prioritizing its Catholic religious mission and principles above all else. Word on Fire's religious mission may therefore require that it make employment decisions based on an individual's religion and adherence to the principles of the Catholic Church.